Common questions about CompTeam — billing, plans, AI Companion, travel groups, and more.
After 60 days your branch dashboard is locked. Your data is preserved — subscribe to any plan to restore access immediately.
Yes. Upgrade or downgrade any time from your branch settings. The change takes effect immediately — features unlock (or lock) right away and your next invoice is prorated for the difference.
On White Belt, billing runs through Stripe invoices. If you'd rather bill manually with IBAN / Direct Debit, that's available on Blue Belt and above — Compteam tracks the payments for you.
White Belt sends Stripe invoices from the membership plans you set up. Blue Belt adds automated billing runs that charge every athlete on schedule and prorate mid-cycle plan changes for you.
The AI Companion is a chat assistant that knows your branch. Ask things like "Who hasn't paid this month?" or "Promote João to blue belt" and it handles the update.
Yes — Blue Belt includes AI-supported bulk import. Upload a CSV, PDF or even a photo of your member list and the AI reads it, maps the fields and creates the athlete profiles for you to review before saving.
No. Both plans include unlimited athletes at a flat monthly rate.
No, and deliberately so. A shared kiosk tablet creates real security and privacy risks: anyone who picks it up can see other athletes' personal data, membership status, and payment information. Session cookies can persist after a user "signs out", leaving the next person with silent access to a previous athlete's account. Public touchscreens are also common targets for credential-harvesting overlays and physical keyloggers. Using your own device — phone or laptop — keeps your session private, ties authentication to a device you already trust, and means we never have to design for the weakest-link scenario of a tablet left unattended in a reception area. We believe that is the more secure and more user-friendly default.
Travel groups let you organise trip logistics alongside your competition management. Create a group linked to a competition, add athletes and coaches to the roster, record departure/return times and pick-up locations, then request guardian consent for minors with one click. When the trip is ready to bill, hit 'Complete travel' - costs are split automatically and charged via Stripe invoices or SEPA direct debit depending on the group's billing method.